Kallidus

Course	Duration	Video	Languages
Customer Service - Angry Customers	38 Minutes	Yes	Multiple Languages available within Course
Customer Service - Exploring Needs	34 Minutes	Yes	Multiple Languages available within Course
Customer Service - First Contact	30 Minutes	Yes	Multiple Languages available within Course
Customer Service - Matching Needs	30 Minutes	Yes	Multiple Languages available within Course
Customer Service Essentials	40 Minutes	Yes	Multiple Languages available within Course
Customer Service Knowledge and Attitude	30 Minutes	Yes	Multiple Languages available within Course
First Contact	12 Minutes	Yes	Multiple Languages available within Course
Handling Complaints	48 Minutes	Yes	Multiple Languages available within Course
Satisfying Challenging Customers	34 Minutes	Yes	Multiple Languages available within Course

Flick Learning

Course	Duration	Video	Languages
Customer Service	40 Minutes	Yes	English,Closed Captions

Access Group

Course	Duration	Video	Languages
A Balancing Act	15 Minutes	Yes	English
Caring for Vulnerable Customers	15 Minutes	Yes	English
Customer Experience	21 Minutes	No	English
Customer Experience: Brand reputation	15 Minutes	No	English
Customer Experience: Building a customer-centric culture	15 Minutes	No	English
Customer Experience: Building relationships with customers	15 Minutes	No	English
Customer Experience: Creating customer advocates	15 Minutes	No	English
Customer Experience: Customer complaints	15 Minutes	No	English
Customer Experience: Foundations of Customer Experience	15 Minutes	No	English
Customer Experience: Measuring customer experience	15 Minutes	No	English
Customer Experience: Technology and innovation	15 Minutes	No	English
Customer Experience: The customer promise and customer journey	15 Minutes	No	English
Customer Experience: Ways of communicating with customers	15 Minutes	No	English
Handling Complaints	15 Minutes	Yes	English
Maintaining Existing Customers	15 Minutes	Yes	English
Managing Expectations	15 Minutes	Yes	English

Assemble You

Course	Duration	Video	Languages
Body Language in Customer Service	15 Minutes	No	English
Confidence at Work	15 Minutes	No	English
Dealing with Self-Doubt in Customer Service	15 Minutes	No	English
Defusing an Argument	15 Minutes	No	English
Essentials of Face-to-Face Customer Service	15 Minutes	No	English
Handling Customer Objections	15 Minutes	No	English
How to Deal With Difficult Customers	15 Minutes	No	English
How to Motivate Your Customer Service Team	15 Minutes	No	English

Direction Hospitality Training

Course	Duration	Video	Languages
Being Disability Aware in Customer Service (hospitality)	1 Hour	Yes	Available at an Additional Cost
Creating a Positive Customer Environment (hospitality)	1 Hour	No	Available at an Additional Cost
Handling Customer Problems Positively (hospitality)	1 Hour	No	Available at an Additional Cost
Handling Different Customer Behaviours (hospitality)	1 Hour	No	Available at an Additional Cost
Understanding Customer Needs (hospitality)	1 Hour	No	Available at an Additional Cost

Dynamic Business

Course	Duration	Video	Languages
Complaints Handling	20 Minutes	No	English

iAM Learning

Course	Duration	Video	Languages
Controlling the Conversation	10 Minutes	Yes	English,Closed Captions
Customer Empathy	10 Minutes	Yes	English,Closed Captions
Customer Persuasion	20 Minutes	Yes	English,Closed Captions
Dealing with Emotional and Angry Customers	10 Minutes	Yes	English,Closed Captions
Handling Complaints	20 Minutes	Yes	English,Closed Captions
Taking Responsibility	10 Minutes	Yes	English,Closed Captions
The Art of Patience	10 Minutes	Yes	English,Closed Captions
The Use of Positive Language	10 Minutes	Yes	English,Closed Captions
Understanding the Customer	10 Minutes	Yes	English,Closed Captions

Jeff Havens Company

Course	Duration	Video	Languages
Building Customer Relationships	45 Minutes	Yes	English (US),English & Spanish Subtitles in Videos
Customer Service	45 Minutes	Yes	English (US),English & Spanish Subtitles in Videos
Identifying Customer Types	45 Minutes	Yes	English (US),English & Spanish Subtitles in Videos
Perfecting the Customer Experience	45 Minutes	Yes	English (US),English & Spanish Subtitles in Videos
Remarkable Customer Service	45 Minutes	Yes	English (US),English & Spanish Subtitles in Videos

Learner Bubble

Course	Duration	Video	Languages
Customer Excellence	2 Hours	Yes	English
Handling Complaints	1 Hour	No	English

Learning Planet

Course	Duration	Video	Languages
Challenging Customers Pathway Training	2 Hours	Yes	English
Complaint Handling	10 Minutes	Yes	English
Customer Service ADVANCED	10 Minutes	Yes	English
Customer Service Excellence	10 Minutes	Yes	English
Customer Service Skills Pathway Training	2 Hours	Yes	English
Handling Difficult Customers	10 Minutes	Yes	English
Keeping your Customers Informed	10 Minutes	Yes	English
Managing customer needs	10 Minutes	Yes	English
Positive First Impressions	10 Minutes	Yes	English
Showing Empathy	10 Minutes	Yes	English

Maguire Training

Course	Duration	Video	Languages
Excellent Customer Service	30 Minutes	Yes	English
Managing Customer Complaints	30 Minutes	Yes	English

Me Learning

Course	Duration	Video	Languages
Complaints Handling	1 Hour 30 Minutes	Yes	English
Customer Service	30 Minutes	No	English

Mint Interactive

Course	Duration	Video	Languages
Mastering Customer Relations and Service Excellence for Business Success	30 Minutes	Yes	English

Open eLMS

Course	Duration	Video	Languages
Complaints Handling	30 Minutes	Yes	English,Available at an Additional Cost
Customer Service	40 Minutes	Yes	English,Available at an Additional Cost
Customer Service General	45 Minutes	Yes	English,Available at an Additional Cost

Pearltech

Course	Duration	Video	Languages
Being competitive standout from the crowd	25 Minutes	No	English
Building Relationships with customers	25 Minutes	Yes	English
Creating a Good First Impression	25 Minutes	Yes	English
Taking Phone calls	25 Minutes	Yes	English

Real Projects

Course	Duration	Video	Languages
Customer Experience - Why it’s so important	5 Minutes	Yes	English
Customer Service - Phone Tips	5 Minutes	Yes	English,Closed Captions
Customer Service - What is Service Recovery	5 Minutes	Yes	English,Closed Captions
Customer Service Email Tips	5 Minutes	Yes	English,Closed Captions
Customer Service: Top Tips	5 Minutes	Yes	English,Closed Captions
Dealing with Difficult People - Phone and Digital	20 Minutes	No	English
Dealing with Difficult People: Retail and Hospitality	20 Minutes	No	English
Handling Customer Complaints	7 Minutes	Yes	English
Managing Client Relationships	20 Minutes	No	English
Providing Great Customer Service	5 Minutes	Yes	English

Skillshub

Course	Duration	Video	Languages
Handling Complaints	25 Minutes	Yes	English
Personal Presentation & Hygiene Standards	25 Minutes	Yes	English
The Balance Between Sales & Service	25 Minutes	Yes	English
The Importance of Customer Engagement	25 Minutes	Yes	English
The Importance of Product Knowledge	25 Minutes	Yes	English
Understanding Different Customer Behaviours	25 Minutes	Yes	English

Talent Quest

Course	Duration	Video	Languages
Customer Service	15 Minutes	Yes	English
Improving Customer Rapport	15 Minutes	Yes	English
Managing Upset Customers	15 Minutes	Yes	English
Networking and Building Relationships	15 Minutes	Yes	English
Prevent and Manage Violence in Customer Facing Roles	15 Minutes	Yes	English
Role of the Customer and Supplier	10 Minutes	Yes	English

The Expert Academy

Course	Duration	Video	Languages
Business Resilience: Adopt Strategies To Retain Customers During Economic Challenges	38 Minutes	Yes	English
Customer Experience: Adopt Proven Strategies To Boost Loyalty During Adverse Economic Conditions	47 Minutes	Yes	English
Customer Experience: Build An Empathetic Customer Strategy To Attract And Retain Clients	38 Minutes	Yes	English
Customer Experience: Cultivate Strong Relationships Using Emotional Intelligence To Improve Sales	42 Minutes	Yes	English
Customer Experience: Define Your Brand Purpose To Drive Profitable Business Growth	2 Hours 58 Minutes	Yes	English
Customer Experience: Discover The 6 Proven Techniques To Transform Your Customer Service	55 Minutes	Yes	English
Customer Experience: Establish A Proven Framework To Increase Loyalty And Client Satisfaction	46 Minutes	Yes	English
Customer Experience: Set Exceptional Standards To Attract And Retain Loyal Customers	50 Minutes	Yes	English
Customer Experience: Turn Customer Complaints Into Opportunities To Delight Your Consumers	18 Minutes	Yes	English
Customer Experience: Understand How To Map Customer Journeys To Improve Brand Experience	27 Minutes	Yes	English

Vinci Works

Course	Duration	Video	Languages
Complaints and Compliments	15 Minutes	No	English,Available at an Additional Cost
Providing Great Customer Service	20 Minutes	No	English,Available at an Additional Cost

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